Sub-processors

In the KeelSync apps, your company decides what is recorded and we process it on its behalf. These are the outside companies that help us run the apps and so process some of that personal data. Customers are told about changes to this list as their data processing agreement sets out.

Hosting and storage

• Supabase — Hosts every app's database and the files people upload (photos, videos, documents). Where: EU (Ireland).
• Vercel — Runs the apps and serves them to your browser. Where: App servers in the EU (Dublin); pages delivered from the nearest location.
• Cloudflare — Checks public forms for bots, receives emails forwarded into the CRM, and stores our encrypted offsite backups. Where: Global network.

Email

• Resend — Sends the emails the apps send: invitations, password resets, estimates, reports and notifications. Where: EU (Ireland).
• Microsoft 365 — Hosts our own mailboxes, which receive support emails and replies. Where: Microsoft data centres.

Media, speech and AI

• Google Cloud — Prepares job videos recorded in KeelSync Service for playback. Where: UK (London).
• Anthropic — Its Claude model powers features that read or draft text: receipts and travel documents in Planner, business cards in Events, notes in CRM, plate and label photos in KeelSync Service when switched on, the engineer list we import for you when you join, and themes in the feedback you give us in the apps. It does not read your records to answer support tickets. Where: United States.
• Deepgram — Turns CRM voice notes into text. We delete the recordings themselves after 7 days. Where: United States.

Phones and lookups

• Apple, Google and Microsoft push services — Deliver notifications to the phones and browsers that have turned them on. Where: United States.
• OpenStreetMap address search (Nominatim and Photon) — Turns an address typed into Planner into a map position. Where: Run by the OpenStreetMap Foundation (UK) and Komoot (Germany).
• SerpApi — Looks up public details of a business named in Planner. Where: United States.

Transfers outside the UK

Where one of these companies handles data outside the UK, the transfer is covered by UK adequacy regulations (including the UK–US data bridge for companies certified under it) or by the UK’s approved data transfer terms in our contract with them.

Questions

For how this site itself handles your details, see our privacy policy. Anything else: email hello@keelsync.co.uk.